Privacy Policy

Animal Deli Privacy Notice

Dear customers of Animal Deli and visitors to our website,

Protecting your personal data is our priority. Below, we provide information on the data we collect and process when you visit our website or store.

Overview

1. Who is responsible for data processing?

The data controller for personal data processing on this website is:

Animal Deli d.o.o.

Horvatova ulica 80 A, Zagreb, Croatia

You can contact our Data Protection Officer, Johan Bertlid, at info@animaldeli.com.

2. What information is processed when you visit our website?

Your browser sends various data to our servers, including IP addresses and other technical data necessary to display our pages and ensure security.

3. Are cookies used on the website?

Yes, our website uses cookies. For details on cookie functionality and management, please refer to our Preference Center or Privacy Policy.

4. Do you use analytics on the website?

Yes, we use analytics services to optimize the website experience. More details are available in the Preference Center.

5. Is advertising user-specific?

Yes, we collaborate with service providers to deliver personalized ads. These are based on cookies or advertising IDs.

6. Do you share my data with third parties?

No unauthorized third parties have access to your data. We work only with partners under strict data processing agreements.

7. Who can I contact with questions?

For inquiries, email us at info@animaldeli.com or reach out to our Data Protection Officer.

8. How can I withdraw consent or object to data processing?

You can adjust cookie preferences in the Preference Center, manage push notifications via your device settings, or unsubscribe from emails through the link provided in each email. For any other consent withdrawal or data concerns, contact us at info@animaldeli.com.

Privacy Policy

A. General Data Protection Information

1. Scope and Definitions

This privacy policy provides details about data processing when visiting our website or using our store.

2. Data Storage Location

All personal data is stored on secure servers within the EU. If data transfer outside the EU is necessary, we ensure compliance with legal requirements through valid adequacy decisions or standard contractual clauses.

3. Data Processing within the Animal Deli Group

Animal Deli ensures all affiliates comply with data protection regulations. Data sharing within the group is strictly regulated under GDPR Article 28 agreements.

4. IT Services

Our IT providers maintain infrastructure and security measures. Any access to personal data is under our supervision.

5. Data Sharing with Law Enforcement

Data is only shared with authorities in compliance with legal obligations.

B. Website Data Processing

1. Log Files

We collect access data for technical purposes, such as IP addresses and browser information. These files are deleted after two months.

2. Cookies and Pixels

We use cookies for necessary website functionality, performance tracking, and marketing. Adjust your preferences in the Preference Center.

3. Plugins

Social media plugins are integrated using the “Shariff” solution, ensuring data is shared only when you interact with the plugin.

C. Online Store Data Processing

1. Registration and Account Management

We collect customer data (name, email, billing/shipping address) to manage accounts and orders.

2. Order Processing and Delivery

We process customer and payment data to fulfill orders. Delivery data is shared only with logistics providers.

3. Fraud Prevention and Credit Checks

For invoice payments, credit checks may be performed. Data is only shared with approved credit agencies.

4. Loyalty Programs and Personalization

Customer data helps us tailor offers and provide loyalty rewards.

D. Communication Data Processing

1. Newsletters

With your consent, we process your email address to send newsletters. You can unsubscribe at any time.

2. Marketing (Email and Postal)

In compliance with legal requirements, we may send promotional material unless you opt out.

E. Your Rights

You have the right to:

• Request access to your personal data.

• Rectify or delete data.

• Restrict or object to processing.

• Withdraw consent at any time.

To exercise your rights, contact us at info@animaldeli.com.

For more information or to access your data preferences, visit our Privacy Portal or reach out to us directly.

Thank you for trusting Animal Deli!